DESIGN YOUR RUG
You can design and order your own Rug in just 2 minutes.
OUR ADDRESS
2959 Oleta Ln
Highland CA 92346
United States
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I place an order?
You can add products to your cart on our website and complete the checkout process to place your order.
What payment methods do you accept?
We accept credit cards, debit cards, Paypal, Amazon Pay, Apple Pay, Gpay, Stripe.
Can I cancel or modify my order?
If your order has not been shipped yet, you can cancel or change it. You can open a Support ticket or contact our customer service team for assistance.
How can I update my billing information?
After placing an order, you can open a Support ticket to update your billing information or contact our customer service team for assistance.
How much is the shipping fee?
We offer free shipping for all orders. Details are provided on the product page.
When will I receive my order?
Delivery usually takes 3-7 business days. Custom-made products may take longer.
Do you offer international shipping?
Yes, we ship to selected countries. Please check our shipping policy for more details.
How can I track my order?
Once your order has been shipped, a tracking number will be emailed to you.
How can I return a product?
To initiate a return, please contact our customer service team. You will be provided with return instructions.
Can I exchange a product?
Exchanges can be made as long as the product is unused and in its original packaging.
Who covers the return shipping costs?
For defective items, return shipping costs are covered by us.
Do your products have a warranty?
All our products are covered by a 1 year warranty.
How should I clean the products?
Cleaning instructions are written on the product label, you can also review the cleaning instructions on the Care Guide page.
Can I create my own design?
Yes, you can upload your designs and personalize our customizable products on Design Your Rug page.
Will the product colors match exactly what I see online?
Slight color differences may happen because of screen settings or lighting.
I forgot my account password. What should I do?
Use the "Forgot Password" link on the login page to reset your password.
Is it safe to make payments on your website?
Yes, our website is SSL certified and your card information is never saved on our system.
Do you offer live chat support?
Yes, our live chat support is available during business hours.
INFORMATION ABOUT US
