If your order has not been shipped yet, you can cancel or change it. You can open a Support ticket or contact our customer service team for assistance.

After placing an order, you can open a Support ticket to update your billing information or contact our customer service team for assistance.

We offer free shipping for all orders. Details are provided on the product page.

Delivery usually takes 4-7 business days. Custom-made products may take longer.

No, we only ship within the United States. Please check our shipping policy for more details.

Once your order is shipped, you will be sent tracking information via e-mail. You can also access detailed tracking information about your shipment on the Orders Tracking page.

To initiate a return, please contact our customer service team. You will be provided with return instructions.

Exchanges are possible provided that the product is unused and in its original packaging. Special size and custom design products are not exchanged.

For defective items, return shipping costs are covered by us.

All our products are covered by a 1 year warranty.

Cleaning instructions are sent with the product, you can also review the cleaning instructions on the Care Guide page.

Yes, you can upload your designs and personalize our customizable products on Design Your Rug page.

Slight color differences may happen because of screen settings or lighting.

Use the "Forgot Password" link on the login page to reset your password.

Yes, our website is SSL certified and your card information is never saved on our system.

Yes, our support center is available during business hours.